Lumidey Support
If something isn't working, we're here. The questions below cover most cases; if they don't, write to us and we'll look into it together.
Contact us
Email: contact@zeynest.com
It helps if you mention your phone model and iOS or Android version. You never need to send us your notes, mood entries or other personal details.
Frequently asked questions
Do I need an account?
No. Lumidey has no accounts, sign-in or passwords. Open the app and you can begin.
Where is my data stored?
Your name, mood entries, notes, tasks and focus sessions are stored only on your device and are not sent to our servers. Your phone's own backup (for example iCloud) may include them. You can export or fully delete your data at any time under Settings > Your data. See the Privacy Policy for details.
How do I restore Lumidey Plus?
If you got a new phone or reinstalled the app, make sure you are signed in with the Apple or Google account you used to subscribe. Then open the Lumidey Plus screen in the app and tap Restore purchases. If Plus isn't found, write to us and we'll check together.
How do I cancel my subscription?
Subscriptions are managed through your store account. On iPhone: Settings > your Apple ID > Subscriptions > Lumidey. On Android: Google Play > Payments & subscriptions > Subscriptions > Lumidey. Deleting the app does not cancel a subscription. You can cancel at any time; Plus stays active until the end of the period.
Notifications aren't arriving. What can I do?
First, in the app check that reminders are on under Settings > Notifications and that the times suit you; quiet hours are on by default. Then check the system permission for Lumidey: on iPhone, Settings > Notifications > Lumidey; on Android, Settings > Apps > Lumidey > Notifications. Focus or Do Not Disturb modes can hold notifications back. On Android, if battery saving restricts the app, you can exempt Lumidey.
Lumidey is not a therapy or medical service. For a hard moment, you'll find helplines in the app under Settings > About > Support resources.